Delivery and returns

Delivery

• Free tracked UK delivery on every order.
• Usually 11 to 20 working days from order to your door: dispatched within 15 working days, then 4 to 5 working days in transit. Each product page shows the arrive-by date for that item.
• We email your tracking link when your order ships.
• We deliver to UK addresses only.
• Not arrived within 30 days of ordering? Email us and we'll refund you in full or send a replacement, your choice.

Made to order by our maker and dispatched within 7 to 15 working days, then tracked delivery to the UK, usually 4 to 5 working days. Delivery is free on every UK order.

Returns (30 days)

Changed your mind? Return unused items in their original packaging within 30 days of delivery.

1. Email support@vickersldn.com with your order number and the item.
2. We reply within 1 working days with the returns address.
3. Send it back with tracking. Return postage is yours to pay unless the item is faulty or wrong.
4. We refund the card you paid with within 14 days of the return reaching us (or of your proof of postage).

Cancelling (14 days by law)

You can cancel within 14 days of receiving your order under the Consumer Contracts Regulations 2013: email us saying you want to cancel, then send the items back within 14 days. We refund the price and any delivery you paid within 14 days. Personalised or made-to-order items can't be cancelled once we've started making them, and sealed hygiene items can't be returned once opened, unless faulty.

Faulty or wrong items

Email us a photo and your order number. Within 30 days of delivery you can have a full refund; after that, within 6 months, we repair or replace it, or refund you if we can't. We pay the postage. These are your rights under the Consumer Rights Act 2015 and nothing here limits them.