Terms of sale

1. Who we are

Quillon is a trading name of VickersLDN Ecommerce Ltd, registered in England and Wales, company number 15487527. Registered office: 13 Ardler Road, Reading, Berkshire, RG4 5AE, United Kingdom. Email support@vickersldn.com or use our contact form. We reply within 1 working days.

2. Your order

These terms apply when you buy from this website as a consumer. When you pay, we email an order confirmation. The contract between us starts when we email to say your order has been dispatched (or, for made-to-order items, when we start making it). If we can't accept your order, for example because an item is out of stock or the price shown was clearly wrong, we tell you and refund you in full.

3. Prices and payment

Prices are in pounds sterling (GBP) and include VAT where it applies. UK delivery is free on every order. Prices shown in other currencies are a guide only; you are charged in GBP. Payment is taken at checkout by card, Apple Pay or Google Pay through Stripe. We never see or store your card details.

4. Delivery

We deliver to UK addresses only, by tracked post, free of charge. Orders usually arrive 11 to 20 working days after you order: we dispatch within 15 working days, then delivery takes 4 to 5 working days. Each product page shows the timing for that item. We email tracking when it ships. These are estimates, not guaranteed dates. If your order hasn't arrived within 30 days of ordering, you can cancel it for a full refund. The items are your responsibility once delivered.

5. Your right to cancel (14 days)

Under the Consumer Contracts Regulations 2013 you can cancel within 14 days of the day you receive your order, for any reason. Tell us by email at support@vickersldn.com with your order number and the words "I want to cancel". Then send the items back within 14 days of telling us.

We refund the price and the original delivery charge (if any) within 14 days of getting the items back, or of you showing proof you posted them, whichever is sooner, to the card you paid with. You pay the cost of sending items back unless they are faulty or not what you ordered. We may reduce a refund if an item has been handled more than you would in a shop to check it.

Sealed hygiene items can't be returned once unsealed, unless they are faulty.

6. Our 30-day returns

On top of your legal rights, you can return unused items in their original packaging within 30 days of delivery. Email us first with your order number and we'll send the returns address. Refunds go back to the card you paid with within 14 days of the return reaching us.

Returns address: VickersLDN Ecommerce Ltd, 13 Ardler Road, Reading, RG4 5AE, United Kingdom.

7. Faulty or wrong items

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If an item is faulty or not as described, email us with your order number and a photo. Within 30 days of delivery you can reject it for a full refund. After that, and within 6 months, we will repair or replace it, or refund you if that isn't possible. We pay return postage for faulty or wrong items. Your statutory rights are not affected by anything in these terms.

The Quillon fit promise: if it doesn't fit, we swap the size free, once; if you don't love it, send it back unworn within 30 days for a refund.

8. Product photos and descriptions

Some of our photos are styled images made from the maker's own product photos. The product you receive matches the description and specifications on its page. Colours can look slightly different on different screens, and handmade or natural materials vary a little.

9. Using our products

Please read and follow the instructions and safety notes that come with each product. Keep small parts, cables and batteries away from young children unless the product says it's suitable for them.

10. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We don't limit our liability for death or personal injury caused by our negligence, for fraud, or for your statutory rights. We sell to consumers for private use, so we aren't liable for business losses.

11. Complaints

If something isn't right, email support@vickersldn.com. We reply within 1 working days and aim to sort it within 14 days.

12. Your data

How we use your details is set out in our privacy policy.

13. Law

These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or of Scotland or Northern Ireland if you live there.